Meet Leanne Styles From Our First Response Team
Hi Leanne, could you tell us more about your role and what you do?
Hi, sure, I’ve worked as a First Response claims administrator at Jigsaw Law for 5 months now and I’m loving it! As part of my job, I answer incoming calls and set up new claims as well as dealing with queries. I’m the first person someone deals with, and I love how clients remember me - I feel really involved in the process.
What do you like about working at Jigsaw Law?
"The work environment is great! Also, the atmosphere is very friendly, everyone’s willing to help each other, no matter what role they have. It’s also a brilliant place to be in terms of opportunity, as Jigsaw is constantly growing there’s a real emphasis on the future and where you could be."
Where do you see yourself in 5 years time?
"I’d love to be a Fee Earner, and feel at Jigsaw Law you can get to where you want to be, and I’m excited for the future."
Take us through a normal day as a Claims Administrator
"Well, a normal day involves answering incoming calls, usually from a source who will introduce the client to us, then we call them to explain what’s happening and then export their file to a Fee Earner who contacts the client. There can be quite a few clients in one, and as their stories all differ it’s interesting and never boring. As I’m the first person a client speaks to, they sometimes will call back and ask specifically for me if they have a query, which I will answer if I can or pass on to the correct person to deal with the query. One of the extra things I do like about this job, is the monthly individual and company bonus scheme - it’s really achievable!"
What do you do outside of work?
"Outside of work I love gardening - I’ve got my own greenhouse! I also love going to the cinema."
What would you say to anyone interested in applying for a role like yours?
"Do it, it’s great! If you’ve got the relevant experience then you should really apply, it’s so enjoyable to help people find out what they can claim for after an accident. Most people don’t realise how much we can help them, it’s often more than just financial support it’s the physical recovery that can really make a difference. And then Jigsaw’s building layout feels like one big office, not a call centre like places that I’ve worked in the past, so you really feel involved as it’s a great environment to work in."
If you'd like to find out more about our current vacancies at Jigsaw Law please click on the link here.