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Craig Hamilton features on BBC Watchdog - Russell Hobbs faulty irons

1 December 2014

Craig Image 1Craig Hamilton fresh back from BBC Watchdog

At Jigsaw Law our people are our biggest asset, and they all have one thing in common - a passion for customer care and getting fair compensation for our clients. Leading the way for our clients is Craig Hamilton - Head of Litigation Department. We sat down with Craig to find out more about his role within the firm and what an average day entails. 

What did you do before joining Jigsaw Law in February 2013? CH I have worked in the legal profession for over 8 years gaining experience in many different areas. 

What does an average day look like for you? CH An average day for me could be anything from office based work administrating claims and complying with court order, to conferences with clients around the country or attending court with my clients and counsel to ensure trials run smoothly. 

According to the Law Society "Over three million people are injured in accidents each year - at home, in their cars, at work, or outdoors. In many cases, someone else is at fault and the accident victims have a right to compensation.” Why do you think people should make personal injury claims?CH Too often people are deterred from making genuine and valid claims for personal injury because of the media created myth of a ‘compensation culture’. Insurance companies like to reinforce this myth to deter people from claiming what is legally and rightfully theirs simply because it suits their agenda of making a profit by not having to pay on valid claims. The increase in the amount of claims brought over the last 15 years has not been some mythical ‘Americanisation’ of our culture but more the impact of the Access to Justice Act 1999. And that is exactly what the difference is.; people now have access to justice where they didn’t before hence the increase in injured parties seeking redress. You would ask someone for compensation if they broke your window so why not if they broke your arm?  Yes, giving everyone access to justice opens the system to abuse but this is a far better scenario than only having justice available to those who can afford it.

What has been your most memorable case in your time at Jigsaw Law? CH My most memorable case would have to be my 10 clients who were all involved in a crash in a minibus. The Defendant argued for a long time that none of the clients were actually in the minibus and that the claims were all fraudulent. What she didn’t realise is that they had all got out straight after the crash and crossed the road to the football stadium which was their final destination as they were late for kick-off. That cost there insurance company a lot more than it should have!

Is it easy for people to make a personal injury claim? CH It has never been easier for people to make a claim for personal injury and rightly so. Solicitors are well equipped to walk clients through the process whilst ensuring the best service and best result.    

You were recently featured on BBC’s Watchdog program regarding victims of Russell Hobbs Iron burns, what was it like? CH For the 30 seconds I appeared on screen they must have filmed me for an hour and a half. In fact, the 30 seconds they used was thrown together in haste at the end after we had packed up. The director  got a call from the BBC legal team to say we couldn’t use the word ‘exploding’ but I had of course spent the previous hour and a half using that word over and over again as that was what my clients told me happened so we had to quickly rearrange the furniture and get filming again. Lawyers, eh! 

What do you like to do outside of work? CH Outside of work the majority of my time is taken up looking after my two young children, however I have managed to fit in running one marathon this year along with a few halves to get in shape. 

Thanks Craig and finally, what makes Jigsaw Law different to other law firms in the UK? CH Jigsaw Law was set up with the main objective of being different from other more traditional law firms and to embrace changes in technology and the legal system, bringing the benefit of these changes direct to the client. In a time when other firms were refusing to adapt to change Jigsaw Law was the dynamic newcomer. As a result Jigsaw has thrived whilst other law firms have been gone bust!   


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