Jigsaw Law introduces secure online document portal
Jigsaw Law is now using SecureDocs, the online document delivery tool from Eclipse Proclaim. This gives us the ability to get confidential information to clients quickly and securely, by using an online portal. SecureDocs simply sends an email or text message to the client, who then logs into a secure online portal to view their documents. Each client has their own unique login so no-one else can access their documents; avoiding not only the sending of confidential papers to the wrong person, but also preventing the information then being used for fraudulent purposes.
Once the client logs in they can download the documents to save them, print them, or simply ‘accept’ them with a virtual e-signature. This is then date-and-time-stamped back to our paperless file, electronically. In addition to speeding-up the process of receiving our clients’ instructions, it also reduces paper usage in line with our environmental initiatives.
If for some reason the client does not wish to accept the document, they can indicate this on the portal and our team are notified; we then call the client and answer any queries they may have. Initial roll-out of SecureDocs goes ‘live’ at Jigsaw Law this week, with it’s scope then being broadened across the firm for other documents that need to be delivered securely and efficiently.
Jigsaw Law is a leading claimant personal injury law firm, authorised and regulated by the Solicitors Regulation Authority. We are based in Ellesmere Port but with client coverage throughout England and Wales.
Steve Bradley 18.11.13